Our Mission Statement
Cliff’s will continuously strive to provide the highest
quality products and services, at a Value that will deliver
both customer satisfaction and loyalty, all of which will
set Cliff’s apart as the Premier Home Comfort Services
provider.
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Our Philosphy
First, to assure your satisfaction, we start by asking
questions. If we don't provide what you need and want,
we're not doing our job.
Second, we work with the leader in home heating cooling
equipment, York.
Third, we train each employee to see your job through
from start to finish, making sure the unit or system
performs up to your expectations.
Finally, we provide quick, professional service and
complete service plans to keep your systems operating
at peak efficiency. It's all part of our tradition of
service -- assuring your complete satisfaction. |
Professional Affiliations
 At
Cliff’s we have always believed that we cannot provide
quality service without employing quality people.
Our employees are certified by N.A.T.E.
(North American Technician Excellence) as Air Conditioning
– ACE Service Technicians. Additionally, our technicians
attend and complete numerous factory-sponsored training seminars.
As a York Patriot Elite Dealer, Cliff’s is able to provide superior service with the backing of one of the best names in the heating & air conditioning industry.
Recognizing that we are a small business, our membership
with N.F.I.B.
enables us to voice our opinion on matters that directly affect
everyday consumers of our goods and services.
The community is our marketplace; therefore, our membership
in the Schererville
Chamber of Commerce is a must. Cliff’s has been
a member in good standing since we built our facility in Schererville.
History
Cliff’s was founded in 1979 by Clifford Purnell, Sr.,
as a small service shop that served both the residential and
light commercial heating, air conditioning, and refrigeration
markets. Over the years, Cliff’s has grown to serve
customers in over 30 cities across the Illinois and Northwest
Indiana markets.
In 2000, Cliff Sr. welcomed his son, Cliff Jr., into the
operation, as a move to guarantee the tradition of superior
service established years earlier. Cliff Jr. brought both
new energy and fresh ideas into the company.
 In
2002, Cliff's constructed a new office/warehouse facility
at our current location in Schererville. This expansion allowed
us to consolidate our HVAC, waterproofing services, and back-up
power generation products under one roof. Additionally, it
will allow us to transition into a Premier Home Comfort Services
Provider.
Residential HVAC servicing and replacement still comprises
over 90% of our business. Our craftsmen are trained and certified
by the Bryant factory, N.A.T.E., and our major suppliers.
We know that we are large enough to provide prompt and efficient
service, yet small enough to care about each individual customer.
As the leader in residential service, we will not stand for
anything less. A wise man once said, “Becoming Number
One is easy, maintaining excellence is Leadership.” |
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Professional Affiliations |
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